Q: How long can I store my products?
A: Refrigerated products have an expiration date that you will want to follow. For all products see storage and shelf-life information.
Q. Can these products be used on children and pregnant women?
A. Please consult with your doctor or qualified health professional regarding the ingredients used to ensure they are safe for use if products will be used on small children or pregnant women. See Medical Disclaimer for more information.
Q: Can I return my hair products?
A: See Returns information.
Q: How should I Store my hair products?
A: In cool, dark, dry places unless the product must be refrigerated like the hair sprays. See storage and shelf-life information.
Q. What should I do if my Hair Butter Melts?
A. Refrigerate until the butter solidifies. The melting of the butter will not impact the beneficial properties of the butter.
Q. What payment methods are accepted?
A. Visa, MasterCard, Discover, and PayPal are accepted.
Q. How much does shipping cost?
A. See shipping for cost information.
Q. How long will it take to receive my order?
A. Orders are shipped within 48 hours from when your product is freshly made. Once the order has shipped it can take one to seven business days to reach your location depending on the shipping option you selected. See shipping information.
Q. Can I return my products?
A. We do not accept returns as we cannot restock and resell merchandise for safety and hygiene reason. If you are not pleased with the product, please let us know. See returns information.
Q. What is your policy on privacy?
A. See Privacy Policy.